Returns Policy

Thank you for shopping at ROBERT ALAN LLC! We strive to ensure that you are completely satisfied with your purchase. If for any reason you are not fully satisfied, we offer a straightforward returns policy to make your experience as easy as possible.

1. Return Period

You can return most items within 30 days from the date of purchase for a full refund or exchange. Items must be in their original, unused, and resalable condition.

2. Conditions for Returns

• The item must be unused and in the same condition that you received it.
• The item must be in the original packaging, including any tags, labels, or protective covers.
• Returns must be accompanied by a valid proof of purchase (e.g., order confirmation, receipt, or invoice).

3. Non-Returnable Items

For hygienic reasons, we cannot accept returns on:

• Products that have been used, worn, or altered in any way.
• Items that have been damaged by the customer.
• Sale or clearance items, unless defective.

4. Process for Returns

To initiate a return, please contact our customer service team at [email protected] with your order details. We will provide you with return instructions and a return authorization if applicable. Please note that customers are responsible for the cost of return shipping unless the return is due to a defective product or an error on our part.

5. Refunds

Once we receive and inspect your returned item, we will process your refund to the original payment method within 5–7 business days. You will be notified via email once your return has been processed. Please note that shipping fees are non-refundable.

6. Exchanges

If you wish to exchange an item for a different size, color, or style, please contact our customer service team, and we will guide you through the exchange process. Exchanges are subject to availability.

7. Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at [email protected]. We will assist you in resolving the issue and provide a full refund or replacement, depending on your preference.

8. Final Sale Items

Certain items may be marked as “final sale” and are not eligible for return or exchange. Please check the product description carefully before making your purchase.