Shipping Policy

Thank you for choosing ROBERT ALAN LLC! We are committed to delivering your order in a timely and efficient manner. Below is our shipping policy to ensure you have a seamless experience with us.

1. Processing Time

All orders are processed within 1–2 business days from the time your order is placed. Orders made on weekends or holidays will be processed the next business day. You will receive a shipping confirmation email once your order has been dispatched.

2. Shipping Methods

We offer various reliable shipping carriers to ensure that your order reaches you safely:

• USPS
• FedEx
• UPS
• DHL
• Other trusted carriers may be used depending on your location.

At checkout, you will be able to select your preferred shipping method, and the associated cost will be calculated based on your delivery address and selected shipping option.

3. Shipping Rates

Shipping costs are calculated at checkout and depend on the shipping method you select, as well as the destination of your order. We strive to offer competitive rates for all our customers.

4. Delivery Times

Delivery times will vary depending on the shipping method chosen:

• Standard Shipping: Typically arrives within 5–7 business days.
• Expedited Shipping: Typically arrives within 2–3 business days.
• Express Shipping: Typically arrives within 1–2 business days.

Please note that delivery times are estimates and can vary depending on the carrier and destination.

5. Order Tracking

Once your order is shipped, you will receive a tracking number via email. You can track your order by visiting the carrier’s website and entering the provided tracking number. It may take up to 24 hours for tracking information to become available.

6. Shipping Restrictions

We currently offer shipping within the United States and select international locations. For international orders, please check the shipping options at checkout.

7. Lost or Damaged Packages

If your package is lost or damaged during transit, please contact our customer service team at [email protected]. We will assist you in resolving the issue, either through a replacement or a refund, depending on the circumstances.

8. Signature Requirement

For higher-value orders, we may require a signature upon delivery to ensure the safe receipt of your package. If no one is available to sign for the package, the carrier may leave a notice for you to reschedule delivery or pick it up at a local facility.

9. Shipping Costs

Shipping fees are non-refundable, even in cases of returns. Any additional costs such as taxes or customs duties for international shipments are the responsibility of the customer.